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North Star Alliance

North Star Alliance is a non-profit organisation whose mission is to provide quality healthcare to mobile workers, including long-distance truck drivers and sex workers, and the communities they interact with in sub-Saharan Africa. North Star operates a network of Roadside Wellness Centres (RWCs), also known as Blue Box clinics (converted containers painted blue), which are established to deliver essential health services to populations that are often isolated from and neglected by public health facilities. North Star currently operates 19 RWCs in 9 countries in East and Southern Africa. 

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  • North Star Alliance

Operations Manager

  • Deadline:
    24 May 2024
  • Region:
    Kempton Park, Gauteng
  • Salary:
  • Type of employment:
    Full time

Job Description

  • Full-time local contract, for 12 months period, with potential to extend
  • Authorised to live and work in South Africa. Willingness to travel locally and internationally
  • Functional contacts: Reporting to the Management Board (Directors) Matrix team members Other colleagues in regional offices (Kenya and South Africa) and Blue Box clinics (across multiple countries in sub-Saharan Africa) External stakeholders  

Blue Boxes offers a basic package of primary healthcare services, with a strong focus on sexual and reproductive health services, alongside screening and treatment for select non-communicable diseases. North Star’s mission is aligned with global public health commitments to advance universal health coverage and advance the UNAIDS 95-95-95 strategy in lower-and-middle-income countries in sub-Saharan Africa.   North Star’s model is informed by business-process innovations, which involve using standardising processes of delivery as a means to drive efficiency in operations. North Star has adopted principles of logistics and supply chain management to develop a standardised Blue Box model which involves using shipping containers to deliver healthcare to underserved population groups. North Star uses a “lean” staffing model and strives to deliver products or services through streamlined processes that effectively leverage people’s abilities. A typical Blue Box is staffed by one clinician or nurse, HIV lay counsellor, security guard and receptionist.

Duties and Accountabilities
The Operations Manager plays a critical role in ensuring the smooth functioning of North Star’s activities. They will be responsible for overseeing all operational aspects of the organisation, with a strong emphasis on management, monitoring, evaluation, and program implementation. While a medical background is advantageous, it is not mandatory; however, a deep understanding of healthcare systems or experience in medical programs will be highly valued.  

Roles and Responsibilities

Program Management:

  • Lead the planning, implementation, and evaluation of North Star's programs, ensuring alignment with organisational objectives and donor requirements.
  • Coordinate with program staff to ensure effective program delivery, monitoring progress, and adapting strategies as needed.
  • Develop and maintain program budgets, tracking expenditures and ensuring compliance with financial guidelines.

Operations Oversight:

  • Manage day-to-day operations, including logistics, procurement, and administrative tasks, to support program implementation.
  • Establish and maintain systems for efficient operations, including IT infrastructure, communication channels, and facilities management.
  • Provide leadership and guidance to the Site teams, fostering a culture of accountability and teamwork.

Monitoring and Evaluation:

  • Develop and implement monitoring and evaluation frameworks to assess program impact and effectiveness.
  • Conduct regular monitoring visits to project sites, collecting data and identifying areas for improvement.
  • Prepare comprehensive reports on program performance, highlighting achievements, challenges, and lessons learned.

Partnership Management:

  • Build and maintain strong relationships with partner organisations, government agencies, and other stakeholders.
  • Collaborate with partners to leverage resources, share best practices, and maximize impact.

Capacity Building:

  • Identify training needs and opportunities for staff capacity building, providing support and mentorship as necessary.
  • Foster a culture of learning and innovation within the organization, promoting continuous improvement and adaptation  

Qualifications and Requirements

  • Degree in a relevant field Proven experience in program management, monitoring, and evaluation, preferably in the NGO sector.
  • Strong project management skills, with the ability to plan, execute, and evaluate complex programs.
  • Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
  • Proficiency in data analysis and reporting, with experience in monitoring and evaluation methodologies.
  • Strong leadership and management skills, with the ability to motivate and inspire team members.
  • Excellent analytical and problem-solving abilities, with a keen attention to detail.
  • Proficiency in relevant software applications, such as Microsoft Office and data analysis tools.
  • Knowledge of medical terminology and healthcare systems would be advantageous.

Competences and qualities

  • The Business Development Manager has strategic and tactical insight and works easily on all levels; from strategic lead of the project to detailed tech work.
  • Being the senior responsible for making this project a success, needs to be combined with a ‘roll up your sleeves’ attitude, and willingness to ‘put your feet in the mud’.
  • Business Judgment and Analytical Decision Making - Gathers inputs, assesses risks, considers impact and articulates benefits of decisions for internal and external stakeholders over the long term.
  • Written and verbal communication – extremely clear, understandable, motivating, and supportive communication skills to all levels of the organisation in fluent English. Accurate and diligent –flexible to work off hours; uses cross-checks, validation and verification to ensure the highest data quality.
  • Structured and consistent – the ability to develop templates and present data in a structured, logical and consistent manner in a Microsoft Office environment (Word, Excel, PowerPoint).
  • Relationship Building – establishes rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others.
  • Displays tact, creativity – demonstrates good judgment and can build consensus and knows when a situation needs to be escalated or mediated.
  • Organisation – establishes a systematic course of action for oneself or others to ensure the accomplishment of a specific objective.
  • Determines priorities and allocates time and resources effectively, with meticulous attention to detail.
  • Client orientation – can manage a variety of duties maintaining quality and meeting client and stakeholders’ needs.
  • Team player – willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish group objectives.
  • Passion – is enthusiastically committed, shows the ability to persevere be productive under pressure and maintain confidentiality.
  • Cross-Cultural Skills – has strong cross-cultural competency and the ability to merge” their different worldviews into a “third” way of thinking beyond the constraints of each individual’s cultural conditioning.  
  • Recognises our Values; People Matter/Integrity/Quality/Entrepreneurial Spirit Passionate about North Star’s mission. Multiple interviews and an assignment can be part of the application procedure  

How to apply

Send your CV and motivation letter to This email address is being protected from spambots. You need JavaScript enabled to view it..  

The deadline for applications is 24 May 2024.

  • Date posted:
    13 May 2024

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